ARCEP Togo: Mobile Service Quality 2026 Report Finds Operators Fail Standards

• ARCEP's 2026 national campaign found neither YAS nor Moov Africa Togo meet regulatory service quality standards.
• YAS leads nationally with 75.15% compliance, compared to Moov Africa Togo's 54.07%.
• Service quality is significantly higher in Greater Lomé than in other parts of Togo for both operators.
• ARCEP Director General Michel Yawovi Galley highlighted that customers should receive comparable service nationwide due to uniform pricing.
• Moov Africa Togo leads on 4G mobile internet service within Greater Lomé.

Despite YAS outperforming MAT by more than 21 percentage points across the country, ARCEP explicitly stated that neither operator currently meets the established regulatory service-quality standards for Togo mobile network quality standards.

The Electronic Communications and Postal Regulatory Authority (ARCEP) in Togo has released the findings of its inaugural national quality-of-service monitoring campaign, conducted in 2026. This comprehensive assessment, which took place from July 13 to August 21 across 86 distinct locations, aimed to evaluate the performance of the nation's mobile operators. The results of this significant ARCEP Togo mobile service quality 2026 report were formally presented on Friday, September 25, 2026, during a meeting attended by media representatives and officials from both YAS and Moov Africa Togo (MAT).

Nationally, the report indicates that YAS achieved an overall compliance rate of 75.15%, positioning it as the leading mobile operator in terms of service quality. Its competitor, Moov Africa Togo, recorded a compliance rate of 54.07%. Despite YAS outperforming MAT by more than 21 percentage points across the country, ARCEP explicitly stated that neither operator currently meets the established regulatory service-quality standards for Togo mobile network quality standards.

A closer examination of the ARCEP Togo 2026 report reveals significant regional variations in service performance. Within Greater Lomé, the capital region, both operators demonstrated higher compliance rates compared to the national average. YAS achieved an 85.27% compliance rate in this area, while Moov Africa Togo reached 76.34%. However, service quality declined considerably outside the capital, with YAS recording 73.18% and MAT falling to 50.25% in other parts of the country.

These figures underscore a general trend: mobile service quality is notably superior in Greater Lomé than in the rest of Togo. ARCEP Director General Michel Yawovi Galley highlighted these disparities, emphasizing that customers should expect and receive comparable service levels nationwide. This expectation is particularly pertinent given that both YAS and Moov Africa Togo charge uniform rates across the country, regardless of whether a subscriber is located in the capital or a more remote area. Furthermore, the report noted a specific distinction in mobile internet performance, indicating that MAT leads on 4G service within Greater Lomé.

The findings from ARCEP's monitoring campaign carry substantial implications for both YAS and Moov Africa Togo, particularly concerning their ongoing YAS Moov Africa Togo compliance with regulatory mandates. The explicit declaration by ARCEP that neither operator meets the required Togo mobile network quality standards signals a potential for increased scrutiny and demands for improvement from the regulatory body. This situation could necessitate significant investments in infrastructure and service enhancements, especially in regions outside Greater Lomé where performance gaps are most pronounced.

ARCEP's focus on ensuring comparable service quality across all regions, despite uniform pricing, suggests a regulatory push for greater equity in telecom service delivery. Lawyers advising telecom operators in Togo should take note of these findings, as they indicate a heightened regulatory environment where non-compliance could lead to enforcement actions or mandated service improvement plans. The ARCEP Togo telecom regulation framework is clearly being applied with an emphasis on universal quality, challenging operators to address existing disparities and elevate overall Togo telecom service quality.

Lawyers advising telecom operators in Togo, particularly YAS and Moov Africa Togo, should note ARCEP's findings that neither operator meets regulatory service quality standards. This indicates potential for increased regulatory scrutiny, enforcement actions, or mandates for service improvement plans from ARCEP, especially concerning service disparities across regions.

Source: Original reporting via TeleGeography