My AI Lawyer Expands Voice Access in South Africa: Democratizing Legal Services

• My AI Lawyer expanded its voice access feature, allowing users to send voice notes and receive responses with transcriptions.
• The platform has answered over 150,000 legal questions and completed more than 9,000 AI legal advice sessions since its deployment in March 2023.
• My AI Lawyer is specifically trained on South African law by South African lawyers and continuously updated for the latest developments.

My AI Lawyer, a digital legal advice tool, has expanded its voice access feature, allowing users to send voice notes and receive responses with transcriptions. This move aims to democratize access to legal services, particularly for those who may not be familiar with typing or have limited internet access. The platform, developed by Legal Interact and Legal&Tax Services, was initially launched in March 2023 as a service on WhatsApp and later as a full-scale legal dashboard. Since its deployment, My AI Lawyer has answered over 150,000 legal questions, completed more than 9,000 AI legal advice sessions, and assisted over 30,000 users, primarily for labour, civil, and family matters.

My AI Lawyer's expansion of voice access is a significant development in the field of legal technology. The platform's tech partners are Microsoft certified, ensuring that it meets international standards for data protection and security. My AI Lawyer has also ingested South African legislation, precedent, and continuously updates its corpus of legal information to ensure accuracy and relevance. This closed system approach allows the platform to provide contextualized advice that aligns with the South African legal system.

The expansion of voice access on My AI Lawyer has significant implications for lawyers and compliance officers. It provides a new avenue for clients to seek legal advice, potentially impacting the way lawyers communicate with clients and manage their caseloads. The platform's focus on plain language and contextualized advice also addresses the gap in technical legal concepts, making it more accessible to users who may not be familiar with complex legal terminology.

Lawyers and compliance officers should note that My AI Lawyer's expansion of voice access may provide a new avenue for clients to seek legal advice, potentially impacting the way lawyers communicate with clients and manage their caseloads.

Source: Original reporting via ITWeb