If you live in a home with a business energy contract

Please enable JavaScript in your web browser to get the best experience. English Cymraeg Newid yr iaith i'r Gymraeg If you live in a home with a business energy contract How you pay for your electricity and gas if you live in a home with a business energy contract, your rights and what to do if things go wrong. If you pay a landlord or site owner for your energy, you are supplied through their business energy contract. This will affect whether you can switch your energy supplier, and what you can do if things go wrong. Business energy customers are not protected by the energy price cap. You may be on a business energy contract if you live: If you pay your landlord or site owner based on meter readings or estimates, you have the right to: You may not have the right to: Your landlord or site owner cannot profit from the energy they resell to you - they can only charge you the same price they paid. They cannot charge you for any energy that they use, for example, to run a site office. As well as the cost of the energy you use, your landlord or site owner may charge a separate administration fee for services such as meter readings and billing. If you live in a park home, these fees must be set out in your written agreement. If you pay your landlord or site owner for your energy through rent or service charges, you do not have the same rights. You may have your own contract with an energy supplier, for example, if your property has its own gas or electricity meter. If you have your own contract, you may be able to switch your business energy supplier . Contact your supplier if you think you should be on a domestic contract. It’s a good idea to check the following before you move to a home supplied through business contract: Understanding these arrangements before you move in can help you avoid unexpected costs. The help you can get depends on how your energy is supplied, and whether you have your own contract with the energy supplier. Get help with your home or business energy bills . If you live in a park home and pay your site owner for your energy, you could qualify for the Park Homes Warm Home Discount Scheme . If you pay a site owner or landlord for your energy and you have a problem or complaint, you should contact them first. If you have your own contract with an energy supplier, you can follow their complaints procedure. Details should be on your bill, or on their website. You can get help and support with resolving complaints from Citizens Advice .