ECG Ghana Revenue Mobilization Exercise: Targets Arrears, Illegal Connections

• The Electricity Company of Ghana (ECG) will conduct a nationwide Mass Revenue Mobilisation Exercise from November 9 to November 27, 2026.
• The exercise targets all customer categories, including residential, commercial, industrial, and MDAs, to recover outstanding electricity bills.
• Customers with arrears face disconnection and additional reconnection fees if bills are not settled promptly.
• Special teams will apprehend and prosecute individuals involved in illegal connections, interference with the exercise, or illegal self-reconnection.
• ECG encourages customers to use the PowerApp or visit offices for assistance, emphasizing cooperation for improved service delivery.

Customers with unpaid bills are strongly advised to settle their accounts immediately to preempt service interruption.

The Electricity Company of Ghana (ECG) is set to launch a comprehensive nationwide Mass Revenue Mobilisation Exercise, targeting outstanding electricity bills from various customer segments. This significant initiative, announced by Dr. Charles Nii Ayiku Ayiku, ECG's General Manager for External Communications, is scheduled to commence on Monday, November 9, and will continue through Friday, November 27, 2026. The primary objective of this ECG Ghana revenue mobilization exercise is to enhance the company's revenue collection capabilities and bolster its financial stability.

The extensive ECG nationwide revenue drive will encompass all customer categories currently holding arrears. This includes residential users, commercial establishments, industrial operations, and even Ministries, Departments, and Agencies (MDAs). Dr. Ayiku underscored that the timely settlement of these outstanding ECG bill arrears Ghana is crucial for maintaining ECG's operational efficiency and ensuring the consistent provision of electricity services to its vast customer base.

Customers with unpaid bills are strongly advised to settle their accounts immediately to preempt service interruption. The Electricity Company of Ghana disconnection policy will be rigorously enforced, and those affected will incur additional reconnection fees to restore their power supply. This measure is a direct consequence of failing to meet payment obligations during the specified period.

Furthermore, ECG has established specialized teams tasked with monitoring the exercise and identifying instances of non-compliance or fraudulent activity. These teams are authorized to apprehend and initiate prosecution against individuals or entities found to have engaged in illegal electricity connections, attempted to obstruct the revenue mobilization efforts, or illegally reconnected their power supply after a legitimate disconnection. The company explicitly warns that such actions could lead to arrest and subsequent Ghana electricity illegal connection prosecution, highlighting the severe legal repercussions involved.

Recognizing the need for customer assistance, Dr. Ayiku encouraged individuals who are unable to access their bills to visit their nearest ECG office for support. To facilitate prompt payment, customers are urged to utilize established payment channels, with a particular emphasis on the ECG PowerApp, which is readily available for download on the Google Play Store.

For any inquiries or assistance, customers can also reach out to the ECG Contact Centre by calling 0302 611611, or by engaging with the company through its official social media platforms. This comprehensive support system aims to ensure that all customers have the necessary resources to fulfill their payment obligations and avoid the penalties associated with outstanding bills.

The Electricity Company of Ghana reiterates its commitment to delivering reliable electricity services across the nation. Dr. Ayiku appealed to all customers with outstanding ECG bill arrears Ghana to honor their payment responsibilities and to cooperate fully with ECG personnel throughout the duration of the exercise.

He emphasized that customer support and compliance are vital for the company's ability to serve them more effectively in the long run. The announcement of this nationwide drive, made just two days prior to its commencement, provides a limited timeframe for customers to clear their outstanding balances, underscoring the urgency of the situation.

Compliance officers in Ghana must ensure timely payment of Electricity Company of Ghana (ECG) bills for all organizational categories (residential, commercial, industrial, MDAs) to avoid service disconnection and potential reconnection fees. Legal counsel should advise clients on the severe penalties, including arrest and prosecution, for illegal electricity connections or self-reconnection during this nationwide revenue mobilization exercise.

Source: Original reporting via Noella Kharyne Yalley