NCA Ghana: PURA Gambia Benchmarking Visit Fosters Regulatory Exchange

• The National Communications Authority (NCA) of Ghana hosted a four-day benchmarking visit from The Gambia's Public Utilities Regulatory Authority (PURA) in September 2026.
• The visit focused on exchanging experiences and best practices in broadcasting and regulatory operations, with a strong emphasis on consumer protection and dispute resolution.
• NCA highlighted its ongoing review of Ghana's communications regulatory framework and technical advancements for Quality of Service KPIs.
• PURA expressed keen interest in NCA's institutional governance, policy implementation mechanisms, and regulatory decision-making processes.
• This engagement, PURA's second visit this year, underscores a strong bilateral relationship and a shared commitment to regional regulatory development.

For legal and compliance professionals operating within Ghana's communications sector, this visit signals an active period of regulatory evolution.

The National Communications Authority (NCA) of Ghana recently welcomed a delegation from The Gambia's Public Utilities Regulatory Authority (PURA) for a four-day benchmarking visit. This significant engagement, which took place from Tuesday, September 22, to Friday, September 25, 2026, at the NCA Tower, aimed to foster a robust exchange of experiences and `broadcasting regulatory best practices` between the two West African nations. The `NCA Ghana PURA Gambia benchmarking visit` underscores a commitment to regional cooperation and mutual learning in the communications sector.

Mrs. Etta Mosore, the NCA's Deputy Director-General for Managerial Operations, and Mr. Suleman Salifu, Deputy Director-General for Technical Operations, extended a warm welcome to the Gambian delegates. Both officials emphasized the `National Communications Authority Ghana`'s readiness to share its extensive regulatory expertise and insights, while also expressing an eagerness to learn from PURA's experiences. This visit marks the second time PURA has engaged with the NCA this year, signaling a strong and developing relationship between the two regulatory bodies and a shared dedication to knowledge transfer.

During the visit, Mrs. Mosore highlighted several critical aspects of the NCA's work, particularly its strong emphasis on `consumer affairs communications industry Ghana` and the robust protection of consumer interests. She also detailed the ongoing `Ghana communications regulatory framework review`, alongside technical advancements designed to enhance Quality of Service (QoS) Key Performance Indicators (KPIs) across the sector. A crucial component of Ghana's regulatory structure, the `NCA dispute resolution committee`, was also presented as a structured mechanism for resolving industry-specific conflicts.

Madam Jamilatou Saidy, PURA's Director of Consumer Affairs and head of the Gambian delegation, expressed gratitude for the opportunity to gain valuable insights from Ghana's regulatory journey. She indicated that institutional and regulatory governance is a primary area of interest for PURA. The delegation's agenda included a deep dive into the NCA’s regulatory governance framework, its mechanisms for policy implementation, Standard Operating Procedures (SOPs), and strategies for service delivery and consumer protection. Other areas of focus encompassed governance structures, regulatory decision-making processes, governance reporting, policy development, and robust monitoring and evaluation practices.

This collaborative benchmarking visit is poised to provide both the `National Communications Authority Ghana` and the `Public Utilities Regulatory Authority The Gambia` with invaluable opportunities to deepen their regulatory knowledge and identify new avenues for future cooperation. The exchange of information on `broadcasting regulatory best practices` and institutional arrangements is crucial for developing more effective and responsive regulatory environments in both countries.

For legal and compliance professionals operating within Ghana's communications sector, this visit signals an active period of regulatory evolution. The NCA's ongoing review of its legal and regulatory framework, coupled with its engagement in international best practices, suggests that upcoming developments, particularly concerning consumer protection, Quality of Service KPIs, and dispute resolution mechanisms, will be significant. Such cross-border engagements are vital for harmonizing regulatory standards and fostering a more robust and consumer-centric communications landscape across the region.

Lawyers and compliance officers in Ghana's communications sector should monitor upcoming regulatory developments, particularly concerning consumer protection, Quality of Service (QoS) KPIs, and dispute resolution mechanisms, as the NCA is actively reviewing its legal and regulatory framework and exchanging best practices with other regional regulators.

Source: Original reporting via National Communications Authority Ghana