NAFDAC: Underscores Regulatory Service Commitment at Customer Week

• NAFDAC is celebrating the United Nations International Customer Service Week 2026, themed “Going the Extra Mile.”
• The agency emphasizes placing customers at the heart of its regulatory services, promoting responsiveness, professionalism, accessibility, and continuous improvement.
• Director General Prof. Mojisola Adeyeye stated that customer satisfaction is crucial for NAFDAC to fulfill its mandate of safeguarding public health through safe and quality regulated products.
• NAFDAC has implemented initiatives like a dedicated customer care unit, streamlined processes, and digital platforms to enhance service delivery.
• These efforts underscore NAFDAC's commitment to fostering a positive regulatory experience and building trust with stakeholders.

NAFDAC's core mandate is the safeguarding of public health, a responsibility it upholds by diligently ensuring that all regulated products meet stringent standards.

The National Agency for Food and Drug Administration and Control (NAFDAC) is actively participating in the United Nations International Customer Service Week for the year 2026. This global observance, themed “Going the Extra Mile,” serves as a significant platform for NAFDAC to underscore its profound commitment to integrating customer needs and experiences at the very core of its regulatory service delivery. The agency's participation highlights its dedication to fostering a service environment characterized by responsiveness, professionalism, and accessibility.

This annual celebration provides an opportunity for NAFDAC to reiterate its focus on continuous improvement across all its operations. By aligning with the international theme, the agency publicly reinforces its pledge to not only meet but exceed expectations in its interactions with the public and regulated entities. This strategic emphasis on customer-centricity is integral to how NAFDAC approaches its vital role in public health protection.

Professor Mojisola Adeyeye, the Director General of NAFDAC, articulated a clear vision, emphasizing that the customer remains absolutely central to every facet of the agency's operations. She unequivocally stated that NAFDAC’s fundamental purpose is to serve its diverse customer base. This perspective underscores the critical importance of achieving high levels of customer satisfaction, which Professor Adeyeye identified as indispensable for the agency to successfully fulfill its overarching mandate.

NAFDAC's core mandate is the safeguarding of public health, a responsibility it upholds by diligently ensuring that all regulated products meet stringent standards. These products encompass a wide array of categories, including food, drugs, medical devices, chemicals, packaged water, and cosmetics, all of which must be safe, wholesome, and of the appropriate quality. The Director General further reiterated NAFDAC’s unwavering dedication to providing excellent customer service, a commitment designed to cultivate a positive regulatory experience for all stakeholders and to build enduring trust within the community.

In a proactive move to enhance its service delivery, NAFDAC has systematically implemented a series of initiatives aimed at elevating the customer experience. Among these advancements is the establishment of a dedicated customer care unit, specifically designed to address inquiries and provide support. Concurrently, the agency has undertaken efforts to streamline its complex regulatory processes, making them more efficient and user-friendly for applicants and businesses.

Further demonstrating its forward-thinking approach, NAFDAC has embraced modern digital platforms to facilitate more efficient and accessible service delivery. These technological adoptions, alongside process improvements, collectively illustrate the agency's commitment to improving stakeholder engagement and ensuring robust regulatory compliance across the board.

NAFDAC firmly recognizes that effective customer service is not merely an operational nicety but a vital component for the successful realization of its mission, its strategic vision, and its overall organizational success. The agency remains steadfast in its dedication to protecting public health and fostering a healthy, safe environment for all Nigerians.

Source: Original reporting via NAFDAC's public statement