IRDAI Policyholder Grievance Redressal Department Launched in India

• IRDAI established the Policyholders' Protection & Grievance Redressal Department to address policyholder grievances.
• Bima Shikayat -IRDAI Grievance Call Centre (IGCC) provides a toll-free number for complainants to lodge complaints and track their status online.
• Integrated Grievance Management System (IGMS), now known as Bima Bharosa, enables centralized and online access for policyholders and real-time monitoring of market conduct issues.

To provide an alternative channel for policyholders, IRDAI launched the Bima Shikayat -IRDAI Grievance Call Centre (IGCC) with a toll-free number 155255, allowing complainants to track their complaint status online.

The Insurance Regulatory and Development Authority of India (IRDAI) has established the Policyholders' Protection & Grievance Redressal Department to address policyholder grievances against life, non-life, and health insurance companies. The department facilitates redressal by taking up complaints with insurance companies and conducting investigations when necessary. To provide an alternative channel for policyholders, IRDAI launched the Bima Shikayat -IRDAI Grievance Call Centre (IGCC) with a toll-free number 155255, allowing complainants to track their complaint status online. Additionally, IRDAI introduced the Integrated Grievance Management System (IGMS), now known as Bima Bharosa, which enables centralized and online access for policyholders and provides real-time monitoring of market conduct issues.

IRDAI's Policyholders' Protection & Grievance Redressal Department is responsible for examining policyholder protection issues and coordinating with regulatory departments for necessary action. The department also sponsors consumer bodies to conduct seminars on insurance-related matters and provides support for research work. In terms of transparency, IRDAI responds to Right to Information (RTI) applications within the stipulated time frame, attending to orders passed by the Central Information Commissioner with utmost promptness.

The establishment of the Policyholders' Protection & Grievance Redressal Department and the introduction of Bima Shikayat -IRDAI Grievance Call Centre (IGCC) and Integrated Grievance Management System (IGMS) are significant steps towards enhancing policyholder protection and grievance redressal in India. These initiatives demonstrate IRDAI's commitment to providing a comprehensive solution for policyholders, enabling them to lodge complaints and track their status online. Lawyers and compliance officers should be aware of these new grievance redressal channels, which can help policyholders navigate the complex insurance landscape and seek resolution for their grievances.

Lawyers and compliance officers should be aware of the new grievance redressal channels launched by IRDAI, including the Bima Shikayat -IRDAI Grievance Call Centre (IGCC) and Integrated Grievance Management System (IGMS), which can help policyholders lodge complaints and track their status.

Source: Original reporting via IRDAI