
Guidance: Child Benefit: service availability and issues
We use some essential cookies to make this website work. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services. You have accepted additional cookies. You can change your cookie settings at any time. You have rejected additional cookies. You can change your cookie settings at any time. Check the availability and any issues affecting the Child Benefit online service. Planned downtime from 8am to 11pm on Sunday 11 October 2026 has been added. Planned downtime from 10pm on Wednesday 14 October 2026 to 2am on Thursday 15 October 2026 has been added. Planned downtime from 10pm on Friday 9 October 2026 to 3am on Saturday 10 October 2026 has been added. The planned downtime from 8am to 8:30pm on Sunday 27 September 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 30 September 2026 has been added. Planned downtime from 10pm on Friday 18 September 2026 to 2am on Saturday 19 September 2026 has been added. The planned downtime from 6:30pm to 11pm on Wednesday 9 September 2026 has changed to 6:30pm to 11pm on Thursday 10 September 2026. Planned downtime from 6:30pm to 11pm on Wednesday 9 September 2026 has been added. Planned downtime from 6:30pm on Wednesday 12 August 2026 to 2am Thursday 13 August 2026 has been added. Planned downtime from 5pm to 9pm on Sunday 26 July 2026 has been added. Planned downtime from 8am on Saturday 11 July 2026 to 6:30pm on Sunday 12 July 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 15 July 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 24 June 2026 has been added. Planned downtime from 7:30pm on Friday 5 June 2026 to 10am on Saturday 6 June 2026 has been added. Planned downtime from 6:30pm to 11pm on Thursday 28 May 2026 has been added. Planned downtime from 8pm on Thursday 21 May 2026 to 2am Friday 22 May 2026 has been added. This service will be unavailable from 6:30 pm to 11pm on Thursday 7 May 2026. Planned downtime from 8pm on Thursday 30 April 2026 to 2am on Friday 1 May 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 15 April 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 18 March 2026 has been added. The service issue for users who are unable to apply for Child Benefit using the HMRC app has now been resolved. Planned downtime from 8:25am to 8:40pm on Sunday 8 March 2026 has been added. Information added in service issues for if you are unable to apply for Child Benefit in the HMRC app. Planned downtime from 6:30pm to 11pm on Wednesday 25 February 2026 has been added. The planned downtime from 10pm Friday 6 February to 7am Monday 9 February 2026 has changed. It is now from 7am to 6pm on Saturday 7 February. Planned downtime from 6:30pm to 11pm on Thursday 5 February 2026 has been added. Planned downtime has been added, covering Friday 23 January 2026 10pm to 7am Monday 26 January 2026 and Friday 6 February 2026 10pm to 7am Monday 9 February 2026. Planned downtime from 6:30pm to 11pm on Wednesday 14 January 2026 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 3 December 2025 and from 8pm Friday 5 December 2025 to 2pm Saturday 6 December 2025 has been added. Planned downtime from 8am to 9:30pm on Sunday 30 November 2025 has been added. Planned downtime from 10pm on Tuesday 11 November 2025 to 2am on Wednesday 12 November 2025 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 12 November 2025 has been added. Planned downtime from 8am on Sunday 19 October 2025 to 3am on Monday 20 October 2025 has been added. Planned downtime from 6:30pm to 11pm on Wednesday 22 October 2025 has been added. Planned downtime from 10pm on Tuesday 7 October 2025 to 2:30am on Wednesday 8 October 2025 has been added. Planned downtime from 8am on Sunday 28 September 2025 to 1am Monday 29 September 2025 has been added. The pl
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