EU Consumer Rights Protected in Cross-Border Financial Disputes

In this section we provide some useful links that may help consumers in understanding their rights in personal finance and banking issues at the EU level. This site is designed to help the European citizens with detailed and practical information on their rights and opportunities within the Single Market. It includes specific sections on personal finance related issues, where consumers can find information on: Key tips to protect consumers when choosing online or mobile banking services (You can select the EU Country version from the Translations drop-down tab) (1.41 MB - PDF) Last update 2 December 2019 Other languages (31) Deutsch (Deutschland) (788.72 KB - PDF) Deutsch (Liechtenstein) (881.98 KB - PDF) Deutsch (Österreich) (1.32 MB - PDF) English (Ireland) (1.09 MB - PDF) Gaeilge (1.41 MB - PDF) Malti (837.72 KB - PDF) Nederlands (858.31 KB - PDF) Polski (2.81 MB - PDF) Português (709.42 KB - PDF) Română (830.78 KB - PDF) Slovenčina (1010.19 KB - PDF) Slovenščina (818.49 KB - PDF) dansk (896.16 KB - PDF) eesti keel (808.86 KB - PDF) español (1) (707.08 KB - PDF) français (1.01 MB - PDF) français (Belgique) (715.35 KB - PDF) français (Luxembourg) (1.24 MB - PDF) hrvatski (838.1 KB - PDF) italiano (1.14 MB - PDF) latviešu valoda (885.92 KB - PDF) lietuviu kalba (838.51 KB - PDF) magyar (769.88 KB - PDF) norsk (1.09 MB - PDF) suomi (743.5 KB - PDF) svenska (1.93 MB - PDF) íslenska (703.09 KB - PDF) čeština (1.96 MB - PDF) Ελληνικά (680.64 KB - PDF) Ελληνικά (Κυπριακή) (685.48 KB - PDF) български (1.07 MB - PDF) Limits to opening a bank account in another EU country Bank transactions between EU countries Restrictions on obtaining credit and loans from banks in other EU countries Buying insurance products (such as life insurance) from a company based in another EU country. In case consumers need further assistance, Your Europe Advice provides personalised advice to individual citizens in relation to the rights they enjoy under Single Market rules. It signposts individuals to the appropriate body to deal with their problems. Within FIN-NET, the schemes cooperate to provide consumers with easy access to out-of-court complaint procedures in cross-border cases. If a consumer in one country has a dispute with a financial services provider from another country, FIN-NET members will put the consumer in touch with the relevant out-of court complaint scheme and provide the necessary information about it.FIN-NET is a financial dispute resolution network of national out-of-court complaint schemes in the European Economic Area countries (the European Union Member States plus Iceland, Liechtenstein and Norway) that are responsible for handling disputes between consumers and financial services providers, i.e. banks, insurance companies, investment firms and others. This network was launched by the European Commission in 2001.

Lawyers and compliance officers should be aware of the FIN-NET network, which provides out-of-court complaint procedures for cross-border financial disputes in the European Economic Area. This may be relevant when advising clients on international banking transactions or consumer rights under Single Market rules.

Source: Original reporting via European Banking Authority