Check the identity of someone representing HMRC in person

We use some essential cookies to make this website work. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services. You have accepted additional cookies. You can change your cookie settings at any time. You have rejected additional cookies. You can change your cookie settings at any time. How to verify the identity of an HMRC officer or an HMRC collector if they contact you in person. The process to confirm the identity of an HMRC officer when meeting them in person has been updated. The telephone number to confirm an officer's identity has been updated. Information has been added on how to report suspicious HMRC emails, texts, social media accounts and phone calls. The process to confirm the identity of an HMRC officer and the telephone number to call has been updated. How to confirm the identity of an HMRC officer and the telephone number to call has been updated. The phone number to confirm a HMRC FIS officer’s identity if you’re visited Monday to Friday, from 8am to 6pm has been updated. Welsh translation added. Anyone representing HMRC will always identify themselves and explain why they are visiting you. If you’re unsure about whether the person you are dealing with is a genuine HMRC officer, you can contact HMRC to check their identity and confirm they are an officer from HMRC. The officer will show you their HMRC identification card, which includes their name, photograph and HMRC serial number. The telephone number provided by the HMRC officer: You should not use this telephone number to contact HMRC for general enquiries. If you do have a general enquiry you can contact HMRC . An HMRC collector will usually visit you between 8am to 6pm, Monday to Friday. If a collector visits you at any other time and you want to confirm their identity, arrange an appointment with them to return between 8am and 6pm, Monday to Friday. The collector will show you their HMRC identification card which will have their name, photograph and HMRC serial number on it. Find out about call charges . You can check a list of genuine HMRC contacts to help you decide if any contact you have received is from HMRC, or is a scam from a fraudster. Contact HMRC to report a suspicious email, social media account, phone call or text message that mentions HMRC. Contents Is this page useful? Maybe Yes this page is useful No this page is not useful Thank you for your feedback Report a problem with this page Help us improve GOV.UK Do not include personal or financial information like your National Insurance number or credit card details. To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript ) .