Cloud Service Agreement Template – Free IT Contract

This cloud service agreement template is designed for cloud service providers, SaaS companies, IT service providers, hosting companies, and technology vendors who offer cloud-based services, software, infrastructure, or storage solutions to business clients. This template is suitable for various jurisdictions and can be customized to comply with local data protection laws, consumer protection regulations, and industry-specific compliance requirements.

This comprehensive agreement establishes the legal relationship between cloud service providers and their customers, defining the terms under which cloud services are delivered and accessed. It covers essential provisions including service level agreements (SLAs) with uptime guarantees and performance metrics, data security and privacy protections, backup and disaster recovery procedures, intellectual property rights and data ownership, pricing structure and payment terms, and liability limitations and indemnification clauses. The template also addresses data processing and storage locations, compliance with regulations such as GDPR, HIPAA, or SOC 2, acceptable use policies, service suspension and termination rights, and procedures for data retrieval or deletion upon contract termination.

Ideal for cloud computing providers, web hosting services, data center operators, software-as-a-service platforms, and managed service providers, this template protects both parties by clearly defining service expectations, performance standards, and responsibilities. It helps providers manage customer expectations regarding service availability, security measures, and support response times while limiting liability for service disruptions or data incidents. The agreement ensures customers understand their obligations regarding acceptable use, data backup responsibilities, and compliance requirements, creating a transparent and legally sound business relationship.